Shipping & Returns
Shipping & Handling
Owame.com ships worldwide to nearly every country across the global, we employ the services of major, trusted international carriers to ensure your package arrives to your destination fast and securely. .
Owame ship most of our of item from ASIA.
some are also ship from USA,UK and AFRICA.
A: After you place the order successful, we will send you a confirmation email
B: If you have any request for you order, please contact us within 24hour time frame before we start processing your order, we will try our best to assist you.
It will not be ship in the original box because it will cost so much for us to ship.. that is why we are offering free shipping.
Note: In orders with more than one item, the processing time will be based on the item with the longest processing time.
A: We will prepare your order after it have verified. Such as: strict quality control, arrange the suitable carriers.
B: Processing time need about 3-10 business days, unless items with special consideration.or you can contact us for quicker shipping like DHL,UPS,FEDEX, but you have to pay extra for fast shipping.
Owame partners with major international shipping companies to offer three shipping methods:
Flat Rate Free Shipping: 7-30business days PLUS 8 days processing time. (epacket)
Expedited Shipping: 6-13 business days, You will have to pay extra for shipping for DHL, FEDEX, UPS (Inquire from us)
PS: On Christmas, Chinese Holiday or other holiday period 7-40 days for your package to arrive it
Note: Shipping times will be affected during public holidays; Chinese holiday, because manufacturers and couriers will limit their operations at these times. Though it is out of our control, but we will try our best to improve it.
If you order dress or any other item on our site and you want to customize please provide us with your measurement in 24 hours we will start processing your order.
If after 24 hours you decided to ask for cancellation,is not possible by then we already processing your order.
We are a small startup and we don't have a warehouse full of ready-made dresses which means if you order a size 8 and realize you actually need a size 10, we'll need to make it for you, just like the last one! Please do keep this in mind. For items in stock, they will be shipped out within 1-5 days. If your event is very urgent, please contact our Customer Service to confirm if the dress you want is in stock. We offer free shipping to all the countries
We thank you immensely for your patience and understanding.
Because we customize the dress specifically with the size you chose when you were buying it,please after you order your African print dress or any clothing,please send us your measurement to make sure it well fitted to your satisfaction.
Total delivery time= Processing time + Shipping time
If you qualify for return you have to abide by the following below..
: Because package didn't come on time after will ship out your order is not our fault because we can control the poster service after your order has been ship out on our side.
• Non Defective Returns:
• ALL SALES ARE FINAL
• All unworn items can be exchanged for full Store credit of the merchandise within 5 days of return.
The following guidelines must be met for consideration of return.
• Must contact our offices within 3 Days from date of receiving any merchandise.. We do not accept exchanges after 7 days.
• Must have a valid Return Tracking Number. We most receive your return package before we issue you refund of store credit or replacement.
• All returns must be post marked within 4 business days from the issue date of the Return
• Clothing must not be altered or tampered with in attempts to modify.
• The item must be in its original condition.
• Return postage is not paid by Owame.
•We will be the one to provide you with the return address before you could return it, don't ship if you are not given a return address, if ship to any address is not our responsibility.
Owame Store credits will be emailed to the purchaser's registered email for redemption within 5 business days of receive of the return of Clothing or any item. Packages should be mailed to the address provided by Owame.
If any issue during the shipping time or after received the item, please feel free to Contact Us, our customer service representatives will offer you a satisfying solution.